Complaints Procedure

We want you to feel listened to and supported. If something has gone wrong or you are unhappy with our service, please tell us so we can understand the concern and try to put things right.

You can call us on 01925 948 700, email help@immigrationservicecentre.co.uk, or write to Cinnamon House, Crab Lane, Warrington, Cheshire WA2 0XP.

Please explain what happened, when it happened and what you would like us to do. Include your name and the best way to contact you.

We will acknowledge your complaint, review the relevant information and investigate what happened. We will then respond with what we found and any action we propose to take. If we need more time or information, we will let you know.

Tell us why you remain dissatisfied and ask for the matter to be reviewed again. Someone not previously responsible for the response will consider the complaint where practical and provide a final reply.